Refund Policy

Last updated: January 20, 2025

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1. General Refund Policy

Due to the digital and immediate nature of Force Gem delivery, all sales are generally final. However, we understand that exceptional circumstances may arise.

2. Eligible Refund Scenarios

Refunds may be considered in the following situations:

• Technical Error: Payment processed but Force Gems not delivered within 24 hours
• Duplicate Charges: Accidental multiple payments for the same package
• Payment Processor Error: Unauthorized charges due to payment system malfunction
• Service Unavailability: Permanent server shutdown before Force Gem usage

3. Non-Refundable Scenarios

Refunds will not be issued for:

• Change of Mind: Regret after successful Force Gem delivery
• Account Suspension: Suspension due to terms of service violations
• Force Gems Used: After virtual currency has been spent in-game
• Temporary Downtime: Short-term server maintenance or technical issues
• Personal Financial Issues: Changes in personal financial circumstances

4. Refund Request Process

To request a refund for eligible scenarios:

1. Contact Support: Email support@cabalpro.com within 48 hours
2. Provide Details: Transaction ID, email address, and reason for refund
3. Documentation: Screenshots or evidence if applicable
4. Investigation: We will investigate your claim within 3-5 business days
5. Resolution: Refund or alternative solution provided if approved

5. Refund Processing

• Processing Time: 5-10 business days after approval
• Refund Method: Original payment method used
• Currency: Refunded in original currency (USD)
• Fees: Payment processor fees may not be refundable

6. Chargebacks and Disputes

If you initiate a chargeback or payment dispute:

• Please contact us first to resolve the issue directly
• Chargebacks may result in account suspension pending resolution
• We will provide documentation to payment processors as needed
• Fraudulent chargebacks may result in permanent account termination

7. Partial Refunds

In certain cases, we may offer:

• Store Credit: Credit for future Force Gem purchases
• Partial Refund: If only portion of Force Gems were delivered
• Alternative Resolution: In-game compensation or bonus items

8. Force Gem Delivery Issues

If Force Gems are not delivered:

• Check In-Game Mail: Force Gems are delivered via in-game mail system
• Wait Period: Allow up to 1 hour for delivery completion
• Character Requirement: You must have at least one character created
• Contact Support: If not received within 24 hours

9. Payment Processor Policies

Additional refund rights may be available through:

• Payment Processors: Subject to their respective refund policies and terms
• PayPal: PayPal Buyer Protection may apply
• Credit Cards: Standard chargeback protections apply
• Bank Transfers: Subject to your bank's refund policies

10. Contact for Refunds

To request a refund or report delivery issues:

• Email: support@cabalpro.com
• Subject Line: "Refund Request - [Transaction ID]"
• Discord: CabalPro Official (for urgent issues)
• Response Time: Within 24 hours during business days

11. Policy Updates

This refund policy may be updated to reflect changes in:

• Payment processor requirements
• Legal and regulatory changes
• Service improvements
• Customer feedback and needs